The Making of a Manager

The Making of a Manager

What is management?

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Your first three months

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Depending on your role, you can be in one of this 3 steps:

  1. Apprentice
  2. The Pioneer
  3. New Boss

Understand goals, values and process

⇒ You'll need help, ask for advice!

Leading a small team

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  1. Developing a healthy manager-report relationship
  2. Creating an environment of support
  3. Admit your own mistakes
  4. Help people play to their strengths

Values and not assholes.

Trust is build when you truly care about people.

One-on-ones

Coach best tool is to Ask

  1. Discuss top priorities: What are the one, two most critical outcomes for your report?
  2. Calibrate what "great" looks like: do you have a shared vision of what you're working toward?
  3. Share feedback: What feedback can you give that will help your report?
  4. Reflect on how things are going: How are you feeling on the whole?

Identify

What really matters for your report

  • What's top of mind for you right now?
  • What priorities are you thinking about this week?

Understand

Get at the root of the problem

  • What does your ideal outcome look like?
  • What's hard for you in getting to that outcome?
  • What do you really care about?
  • What do you think is the best course of action?
  • What's the worst-case scenario you're worried about?

Support

  • How can I help you?
  • What can I do to make you more successful?
  • What was the most useful part of our conversation today?
The art of feedback

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Giving feedback

The feedback inspired you to change your behaviour, which resulted in your life getting better
1️⃣

Identifying a problem

2️⃣

Coming up with some possible solution

Set clear expectations at the beginning

  • Objectify what "good" and "bad" job mean.

Give task-specific feedback as frequently as possible

  • Focused on what
  • Fresh as possible

Be careful with Behavioural Feedback

  • Help to explain the reality of how others see them
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If it moves forward, it helps!

Lead to a Positive Action

  1. Make your feedback as specific as possible that brings to Whys
  2. Clarify what success looks and feels like
  3. Suggest next steps
Managing yourself

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  1. Know your strenght and weakness
  2. On top of that, build habits
Amazing meetings

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Hiring Well
Making things happen

Leading a Growing team
Nurturing Culture