Contextual Inquiry

Tags
BPPUnderstandResearchUser
What is/Outcomes
You get to see users’ workflows, which can help you understand when they’re doing something unusual or unexpected with your product. You also get a sense of how they feel about your product and their level of frustration.
Purpose
Gives you the most in-depth information about your user. It involves observing the participant in the context in which they will be using your product.
File
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