'Hero' Task Flow

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‘Hero’ Task Flows illustrate the motivations and primary steps that a user takes to complete a task or accomplish a goal.
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‘Hero’ Task Flows focus on illustrating a user’s ‘happy path’ towards completing a task or goal. They should:

  1. Only depict motivations & primary steps — The minimum number of touch points needed to illustrate how a user accomplishes their goal.
  2. Illustrate internal & external touch points  As necessary, incorporate touch points outside of your product or service ecosystem.
  3. Not account for edge cases — Focus on the primary path a user takes to achieving their goal. Define the edge cases later.