'Hero' Task Flow


‘Hero’ Task Flows focus on illustrating a user’s ‘happy path’ towards completing a task or goal. They should:

  1. Only depict motivations & primary steps — The minimum number of touch points needed to illustrate how a user accomplishes their goal.
  2. Illustrate internal & external touch points  As necessary, incorporate touch points outside of your product or service ecosystem.
  3. Not account for edge cases — Focus on the primary path a user takes to achieving their goal. Define the edge cases later.