System Map

Tags
IdeateUnderstand
What is/Outcomes
A system map is a synthetic representation that shows in one single frame all the different actors involved in a service delivery, and their mutual links (e.g. flows of materials, energy, information, money, documents, etc.). The system map clarifies how the different service components and roles are connected one to the other, highlighting the values they exchange.
Purpose
Visualise all the actors and components involved in a service delivery. Understand the service dynamics, detect gaps and opportunities.
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