User Scenario

1️⃣

Context

2️⃣

Motivation

3️⃣

Goal

4️⃣

Behaviour

Who is the user — What defines this users behaviors? What attributes of their persona are most relevant to this interaction?
Why are they using a product or service — What motivates the user to use a product or service? What are their expectations of it?
What goals do they have — What is the user hoping to accomplish? What does success look like for them?